Conceptualisation of recovery from psychosis: a service-user perspective
نویسندگان
چکیده
منابع مشابه
Service Failures and Recovery Strategies from the Service Provider Perspective
Most of existing literature pertaining to service failures and recovery strategies, while aiming at helping service providers determine their best recovery strategies, focuses on how customers respond to service failures. The real determinants of the strategies for those providers per se are seldom dealt with. This study proposes a framework linking service failure types and recovery strategies...
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When service failure occurs, firms are advised to put in effort to recover customers, because lost customers typically result in substantial financial and reputational loss (Hogan, Lemon & Libai, 2003). However, despite such effort, 81% of customers who complained are still not happy with the complaint handling process (TARP, 2001). Hence, Davidow (2003) argues for improvement in strategic reco...
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BACKGROUND Mental health consumers invite us to abandon the pathology model, which is tied to pessimism, and instead to embrace a model of personal recovery that goes beyond being free from symptoms, and involves self-management of the illness. The Stages of Recovery Instrument (STORI) is a measure developed from the perspective of consumers according to a conceptual five-stage model of recover...
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A new Recovery Guide for people with experience of psychosis has been developed (Barrowclough et al, 2009), drawing on existing cognitive behavioural interventions and founded on collaborations between service users, psychologists, researchers and healthcare professionals. This poster showcases the involvement of ‘experts by experience’ in the design, delivery and evaluation of this Recovery Gu...
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ژورنال
عنوان ژورنال: The Psychiatrist
سال: 2010
ISSN: 1758-3209,1758-3217
DOI: 10.1192/pb.bp.109.027409